Shipping policy
SHIPPING POLICY
Last Updated: June 6, 2026
Thank you for shopping with Steam Shelf. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
All orders are processed within 1–3 business days after payment has been successfully received.
Orders are not processed, shipped, or delivered on weekends or holidays.
During periods of high order volume, processing times may be extended. If there is a significant delay in shipping your order, we will attempt to notify you using the contact information provided at checkout.
Shipping Rates
Shipping rates are calculated at checkout based on:
- Delivery location
- Shipping method selected
- Product weight and dimensions
- Promotional shipping offers, if applicable
Any available free shipping promotions will be displayed on our website.
Estimated Delivery Times
Estimated delivery times after shipment are:
|
Region |
Estimated Delivery Time |
|
United States |
5–12 Business Days |
|
Canada |
7–15 Business Days |
|
United Kingdom |
7–15 Business Days |
|
Australia |
7–18 Business Days |
|
Europe |
7–18 Business Days |
|
Other International Locations |
10–25 Business Days Delivery times are estimates only and are not guaranteed. Actual delivery times may vary due to:
Order Tracking When available, tracking information will be provided via email once your order has shipped. Please allow up to 72 hours for tracking updates to appear after shipment. International Shipping Steam Shelf ships to select international destinations. Customers are responsible for:
These fees are not included in product or shipping prices unless specifically stated. Steam Shelf is not responsible for delays caused by customs authorities. Incorrect Shipping Information Customers are responsible for ensuring that all shipping information provided during checkout is accurate. Steam Shelf is not responsible for orders shipped to incorrectly entered addresses. If an address correction is requested before shipment, we will make reasonable efforts to update the order. Once an order has shipped, address changes may not be possible. Lost, Stolen, or Missing Packages Once a package has been marked as delivered by the carrier, Steam Shelf is not responsible for lost or stolen packages. If you believe your package has been lost in transit, please contact us and we will assist in filing a carrier investigation when possible. Claims for missing packages should be submitted within 14 days of the expected delivery date. Damaged Shipments If your order arrives damaged:
Steam Shelf will review the claim and determine an appropriate resolution, which may include a replacement or refund. Delayed Deliveries Steam Shelf is not liable for shipping delays caused by:
Shipping dates and delivery estimates are provided in good faith but are not guaranteed. Split Shipments Orders containing multiple items may be shipped separately depending on inventory availability, warehouse location, or shipping optimization. Customers will not incur additional shipping charges for split shipments unless otherwise stated. Refused or Undeliverable Packages Packages returned due to:
may be subject to return shipping charges and handling fees. Any refund issued may be reduced by applicable shipping and processing costs. Contact Us If you have questions regarding shipping, please contact us: Steam Shelf |