Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at boyettelogan16@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at boyettelogan16@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at boyettelogan16@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at boyettelogan16@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at boyettelogan16@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at boyettelogan16@gmail.com.
RETURN & REFUND POLICY
Last Updated: June 6, 2026
At Steam Shelf, we want you to be completely satisfied with your purchase. If you are not satisfied, we offer a straightforward return and refund process as outlined below.
30-Day Return Policy
We accept returns within 30 days of the date your order is delivered.
To be eligible for a return:
- The item must be returned within 30 days of delivery.
- The item must be in its original condition.
- The item must not be damaged due to misuse, neglect, improper installation, or modification.
- The item should include all original parts, accessories, and packaging whenever possible.
No products sold by Steam Shelf are designated as final sale items. All products are eligible for return under this policy, provided they meet the eligibility requirements above.
Free Return Shipping
Steam Shelf provides free return shipping for eligible returns.
Once your return request has been approved, we will provide a prepaid return shipping label or instructions for returning the item at no cost to you.
Free return shipping is available only for returns submitted and approved in accordance with this policy.
Return Process
To initiate a return:
- Contact our customer support team at support@steamshelf.com.
- Include your order number and the reason for your return.
- Follow the return instructions provided by our support team.
- Ship the item using the provided return label, if applicable.
Returns sent without prior authorization may experience delays in processing.
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to the original payment method used for the purchase.
Refunds generally include:
- The purchase price of the returned product
- Applicable taxes paid on the product
Original shipping charges, if any, are generally non-refundable unless required by law.
Restocking Fee
Approved returns are subject to a 5% restocking fee, which will be deducted from the refund amount.
The restocking fee helps cover handling, inspection, processing, and inventory management costs associated with returned merchandise.
For example:
- Product purchase price: $100.00
- Restocking fee (5%): $5.00
- Refund issued: $95.00
Damaged, Defective, or Incorrect Items
If you receive:
- A damaged item
- A defective item
- An incorrect item
please contact us within 7 days of delivery.
We may request photographs or other information to evaluate the issue.
If the claim is verified, Steam Shelf may, at its discretion:
- Replace the product
- Provide a full refund
- Offer another appropriate resolution
For damaged, defective, or incorrect items, the 5% restocking fee will not apply.
Exchanges
At this time, Steam Shelf does not offer direct product exchanges.
If you would like a different item, please return the original item and place a new order.
Non-Returnable Conditions
Returns may be denied if:
- The item is returned beyond the 30-day return period.
- The item has been intentionally damaged.
- The item has been altered or modified.
- The item is missing major components or accessories.
- The return violates applicable laws or regulations.
Chargebacks
Customers are encouraged to contact Steam Shelf before initiating a chargeback or payment dispute.
We are committed to resolving concerns promptly and fairly.
Fraudulent or abusive chargebacks may result in order restrictions or additional action as permitted by law.
Processing Time
Once a returned item is received:
- Inspection generally occurs within 3–7 business days.
- Approved refunds are typically issued within 5–10 business days.
- Financial institutions may require additional time to post refunds to customer accounts.